• Frequently Asked Questions

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Event Details

WHEN: Thursday, June 26th, 2025 - 6:00 p.m. to 9:00 p.m.

WHERE: The Pinnacle, 1772 Indian Wood Circle, Maumee, OH 43537

A ticket is required for admission to the event. If you secured a Virtual Ticket, you can only participate in the online portion of the auction and view the event's live stream. The live auction will be open to in-person ticket holders only. 

Silent Auction Preview Now Available - https://bit.ly/raisehopesilent

TIMELINE & AGENDA

6:00 p.m. - Silent Auction Viewing | Mingling | Heavy Tastings | Cash Bar

7:00 p.m. - Live Auction | Shared Experiences of Hope & Healing

8:30 p.m. - Silent Auction Closes | Check-Out & Item Pickup

WHAT TO WEAR

While there is no set attire, most dress in cocktail attire. We want you to feel comfortable, enjoy yourself, and have no worries.

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Ticketing Information / Guest Experience on the Event Site

This article provides step-by-step instructions and screenshots for completing common tasks on our event site. 

Click below to navigate to each topic:

How to Purchase a Ticket
How to Manage & Edit Your Tickets
How to Claim a Ticket Someone Bought for You
How to Update Your Information
How to Make a Recurring Donation
How to Donate During a Donation Moment
How to Bid in the Silent Auction
How to Bid in the Live Auction

Tip! Layout and navigation sometimes differ when viewing the Event Site on a mobile device. In these instances, screenshots of both layouts are included.

NOTE: The below experiences are for registered supporters. Non-registered supporters are people who make a donation, sponsorship, raffle, or fixed price purchase without signing up for the event. Because they are not registered, their payment is processed immediately rather than going into a cart.

To arrange an alternative payment method, or if you'd like additional assistance with registering or managing tickets, please contact Shannon Aschemeier, Office Manager, at shannona@goodgriefnwo.org 

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Auction & Bidding Information

To participate in the Raising Hope Silent and/or Live Auction, you must setup a OneCause account. If you purchased a ticket, an account was made at time of sale. Credit card details are required to register and bid - however, no charges will occur unless a purchase or donation is made, AND that card had been selected to process the transaction at checkout.

LIVE AUCTION

• The Live Auction will occur at the in-person event on Thursday, June 26th at The Pinnacle in Maumee, OH. Only those in attendance can place bids on Live Auction Packages.
• Amlin Auctions will conduct the Live Auction.

ONLINE SILENT AUCTION

• The Online Silent Auction is available for in-person attendees and non-attendees. Registration is free through the OneCause website.
• Opens Monday, June 23, 2025 at 12:00 P.M. (EDT)
• Closes Thursday, June 26, 2025 at 8:30 P.M. (EDT)

PICK UP WINNINGS

• Winners will be responsible for taking their auction winnings home the night of the event, picking them up at Good Grief of Northwest Ohio, or covering the shipping cost.
• All pick-ups are by appointment only at Good Grief of Northwest Ohio, 440 S. Reynolds Road, Suite D, Toledo, OH 43615.
• Please contact Dorothy Mockensturm, Managing Director, to schedule pick-up or shipping: dorothy@goodgriefnwo.org or 419.360.4939.

HOW TO PARTICIPATE 

Once you have signed up with OneCause via text or online, browse the items available by category or item name to begin bidding. Click on an item you're interested in to read more about it, and then:

• Select "Bid" to enter an active bid of any amount—the system will ensure you at least meet the next minimum bid.
• Select "Watch" to add the item to your "Activity" section, which you can access by clicking the icon in the top right corner of the page, so you can easily find your favorite items again.
• Select "Buy It Now" to make the item yours immediately—no need to wait for the end of the auction!

Throughout the online auction, as you enter winning bids or are outbid, you will receive text messages alerting you of your status changes. At the end of the auction, you will be notified if you are a winning bidder! You can also access your OneCause account after the online auction ends to see if you've won the packages you were bidding on.

WANT TO SET IT AND FORGET IT?

Save yourself the stress of monitoring your bid and set your MAX bid ahead of time! Manually enter any amount greater than the next bid. As other auction participants bid on the item, the system will automatically enter new bids for you, increased by the minimum raise up to your maximum bid limit.

When the limit is reached, you'll get a message letting you know you've been outbid—in case you want to get back in the game and up your max bid!

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Auction & Bidding Rules

By bidding in Good Grief of Northwest Ohio's silent auction, each bidder agrees to these auction rules:

• A bid is a legal contract to purchase the item. All sales are final. There will be no exchanges or refunds unless otherwise noted. All items are “as is.” Good Grief of Northwest Ohio has attempted to describe and catalog items correctly but neither warrants nor represents and in no event shall be responsible for the correctness of descriptions, genuineness, authorship, provenance, or condition of the items. No statement made on this website or made orally during the auction or elsewhere shall be deemed such a warranty, representation, or assumption of liability.
• The auction item value listed is an estimate of fair market value. Items have not been appraised unless so noted. The amount you pay above this fair market value estimate usually is tax deductible as a charitable contribution. Please consult your tax adviser to clarify the amount of deduction.
• Good Grief of Northwest Ohio accepts all credit/debit cards, cash, or checks payable to Good Grief of Northwest Ohio. Auction items will not be released until payment arrangements have been made.
• Good Grief of Northwest Ohio reserves the right to add or withdraw items, without notice, to or from the auction.
• Unless otherwise specified, all auction gift certificates must be used within one year of the auction date.
• All online auction bidding is conducted via a dedicated website through a vendor under contract with Good Grief of Northwest Ohio. The opening bid and subsequent minimum raises are predetermined within the system. The first person to select the “Buy It Now” option owns the item, and it is no longer available for bidding. Not every item has a “Buy It Now” option. You will be notified by text message when the auction closes; you may then check your account to see if you are the successful purchaser of any items you were bidding on.
• Each person bidding assumes all risks and hazards related to the auction and items obtained at the auction. Each bidder agrees to hold Good Grief of Northwest Ohio harmless from any liability arising indirectly from Good Grief of Northwest Ohio, their elected and appointed officials, members and employees, the event organizers, sponsors, or volunteers connected with the auction.

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Deductibility & Matching Gifts

Good Grief of Northwest Ohio is a 501(c)3 charitable organization. Benefactor donations, cash donations, and the portion you pay over the fair market value of items purchased may be tax deductible as a charitable contribution to the extent provided by law. If your employer matches charitable contributions, the tax-deductible portion of your auction support may qualify to be matched. Please consult your tax adviser to determine the amounts. 

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