• Frequently Asked Questions

---

Event Details

WHEN: Thursday, June 13th, 2024 - 6:00 p.m. to 9:00 p.m.

WHERE: The Pinnacle, 1772 Indian Wood Circle, Maumee, OH 43537

A ticket is required for admission to the event. If you purchased a Virtual Ticket, you can only participate in the online portion of the auction and view the event's live stream. The live auction will be open to in-person ticket holders only. 

Check back soon for the menu, program timeline, and other details! Auction Item preview begins April 30th. 

---

Ticketing Information 

How to Purchase Tickets

1. Visit our OneCause event page here.
2. Click the "Get Tickets" button at the top of the screen or the menu item on the side. (Bottom for mobile).
3. Select how many individual tickets you'd like or choose a table for ten, and click "Next".
4. Enter your contact information and payment method.
5. Click "Pay" and then select whether you'll be using one of the tickets. (If you will not be attending, provide your guests' names and information on the next page.)
6. If you are using one of the tickets, you will then be taken to the login screen. Please follow the prompts to verify your contact information and complete registration.

How to Manage & Edit Your Tickets

1. After completing your purchase, you will receive a "Manage your Tickets" e-mail. Click the "Manage Tickets" button. You can also access the Ticket Manager at any time by clicking My Account (profile icon on mobile) > Tickets when logged onto the Event Site.
2. In the Tickets panel, you'll see all your assigned and unassigned tickets. Tickets with a red dot need additional information. Click the ticket you'd like to assign, reassign, or update.
3. Enter the guests' names, phone numbers, and e-mail addresses. If you enter their e-mail addresses, the guests will receive an e-mail with a link to claim their tickets.

How to Claim a Ticket Someone Bought for You

1. When someone purchases a ticket for you and enters your email address, you'll receive a "You've got a ticket" message. Click the "Redeem Ticket" button.
2. This will open the login screen. The e-mail address where you received your ticket redemption will auto-populate. Click "Next".
3. If you already have a OneCause account, you'll have the option to receive a verification text message or enter your password. If you're new to OneCause, you'll be prompted to enter your phone number and will receive a verification text message. Enter the verification code, then fill in your first and last name to complete setting up your account.
4. Follow the prompts to enter any additional required information.
5. If you're attending the event in person, you'll see a QR code. If Express Check-In is enabled by the organization, you can access this QR code at any time under My Account > Tickets > Get QR Code and will use it to check in at the venue.

To arrange an alternative payment method or for additional assistance with managing your tickets and/or guests, please contact Shannon Aschemeier, Office Manager, at shannona@goodgriefnwo.org 

---

Auction & Bidding Information

To participate in the Raising Hope Silent and/or Live Auction, you must setup a OneCause account. If you purchased a ticket, an account was made at time of sale. Credit card details are required to register and bid - however, no charges will occur unless a purchase or donation is made, and that card had been selected to process the transaction at checkout.

LIVE AUCTION

• The Live Auction will occur at the in-person event on Thursday, June 13th at The Pinnacle in Maumee, OH. Only those in attendance can place bids on Live Auction Packages.
• Amlin Auctions will conduct the Live Auction.

ONLINE SILENT AUCTION

• The Online Silent Auction is available for in-person attendees and non-attendees. Registration is free through the OneCause website.
• Preview Begins Tuesday, April 30, 2024. 
• Opens Tuesday, June 11, 2024 at 12:00 P.M. (EDT)
• Closes Thursday, June 13, 2024 - exact time TBD. 

PICK UP WINNINGS

• Winners will be responsible for taking their auction winnings home the night of the event, picking them up at Good Grief of Northwest Ohio, or covering the shipping cost.
• All pick-ups are by appointment only at Good Grief of Northwest Ohio, 440 S. Reynolds Road, Suite D, Toledo, OH 43615.
• Please contact Dorothy Mockensturm, Managing Director, to schedule pick-up or shipping: dorothy@goodgriefnwo.org or 419.360.4939.

HOW TO PARTICIPATE 

Once you have signed up with OneCause via text or online, browse the items available by category or item name to begin bidding. Click on an item you're interested in to read more about it, and then:

• Select "Bid" to enter an active bid of any amount—the system will ensure you at least meet the next minimum bid.
• Select "Watch" to add the item to your "Activity" section, which you can access by clicking the icon in the top right corner of the page, so you can easily find your favorite items again.
• Select "Buy It Now" to make the item yours immediately—no need to wait for the end of the auction!

Throughout the online auction, as you enter winning bids or are outbid, you will receive text messages alerting you of your status changes. At the end of the auction, you will be notified if you are a winning bidder! You can also access your OneCause account after the online auction ended to see if you've won the packages you were bidding on.

WANT TO SET IT AND FORGET IT?

Save yourself the stress of monitoring your bid and set your MAX bid ahead of time! Manually enter any amount greater than the next bid. As other auction participants bid on the item, the system will automatically enter new bids for you, increased by the minimum raise up to your maximum bid limit.

When the limit is reached, you'll get a message letting you know you've been outbid—in case you want to get back in the game and up your max bid!

---

Auction & Bidding Rules

By bidding in Good Grief of Northwest Ohio's silent auction, each bidder agrees to these auction rules:

• A bid is a legal contract to purchase the item. All sales are final. There will be no exchanges or refunds unless otherwise noted. All items are “as is.” Good Grief of Northwest Ohio has attempted to describe and catalog items correctly but neither warrants nor represents and in no event shall be responsible for the correctness of descriptions, genuineness, authorship, provenance, or condition of the items. No statement made on this website or made orally during the auction or elsewhere shall be deemed such a warranty, representation, or assumption of liability.
• The auction item value listed is an estimate of fair market value. Items have not been appraised unless so noted. The amount you pay above this fair market value estimate usually is tax deductible as a charitable contribution. Please consult your tax adviser to clarify the amount of deduction.
• Good Grief of Northwest Ohio accepts all credit/debit cards, cash, or checks payable to Good Grief of Northwest Ohio. Auction items will not be released until payment arrangements have been made.
• Good Grief of Northwest Ohio reserves the right to add or withdraw items, without notice, to or from the auction.
• Unless otherwise specified, all auction gift certificates must be used within one year of the auction date.
• All online auction bidding is conducted via a dedicated website through a vendor under contract with Good Grief of Northwest Ohio. The opening bid and subsequent minimum raises are predetermined within the system. The first person to select the “Buy It Now” option owns the item, and it is no longer available for bidding. Not every item has a “Buy It Now” option. You will be notified by text message when the auction closes; you may then check your account to see if you are the successful purchaser of any items you were bidding on.
• Each person bidding assumes all risks and hazards related to the auction and items obtained at the auction. Each bidder agrees to hold Good Grief of Northwest Ohio harmless from any liability arising indirectly from Good Grief of Northwest Ohio, their elected and appointed officials, members and employees, the event organizers, sponsors, or volunteers connected with the auction.

---

Deductibility & Matching Gifts

Good Grief of Northwest Ohio is a 501(c)3 charitable organization. Benefactor donations, cash donations, and the portion you pay over the fair market value of items purchased may be tax deductible as a charitable contribution to the extent provided by law. If your employer matches charitable contributions, the tax-deductible portion of your auction support may qualify to be matched. Please consult your tax adviser to determine the amounts. 

---